THE RESERVATION AND CONTRACTING OF THIS TRIP BOOKED BY THE CLIENT IMPLIES FULL ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS OF CONTRACTING.
These general conditions will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (BOE 287 of November 30, 2007), and other applicable provisions.
The contractual relationship between the organizing Agency and the client is governed by these general conditions and by the travel documentation provided, which details its final content.
Upon receiving the travel documentation, the client is obliged to review it, and any questions regarding it must be notified to the organizing Agency before the trip begins.
ORGANIZATION
The technical organization of the trips included in this program has been carried out by VIAJES MUNDIPLUS, S.L. CIF: B-86520665 with its registered office at Calle Juan Duque 42, 3ºB Esc Drcha – Madrid, and duly registered with the General Directorate of Tourism of the Community of Madrid, with license title CICMA Nº 2620.
STEPS TO FORMALIZE THE RESERVATION
1. RESERVATION AND MANAGEMENT: Fill out and send the reservation form available on each of our routes to the Camino de Santiago.
2. RESERVATION PAYMENT: Make the deposit payment of €100/person to formalize the reservation.
Payment Method: Bank Transfer
Account Holder: VIAJES MUNDIPLUS SL
Bank: BBVA
Account Number: ES5001822656850201552769
For international transfers: please note that your bank may charge a fee according to the terms you have with them.
You can also pay by debit or credit card or PayPal. The reservation form will indicate how to proceed. For payments made from a country with a currency other than the Euro (which is the currency we operate in on our website), your bank will charge you with the conversion to the currency of your country according to the exchange rate that applies that day for the Euro against your country’s currency. These transactions usually carry a small internal commission from your bank for the transaction, just as international transfers do. Additionally, PayPal, which is the payment gateway we use for card payments, also applies a small commission for the currency conversion transaction.
If you cancel the trip in advance, we will refund the appropriate amount, but we cannot refund the commissions applied by PayPal or your bank for the transaction.
3. COMMUNICATION: If you have paid by bank transfer, send an email to [email protected] informing us of the payment. The reservation will not be considered firm until the registration form and the confirmation email of the reservation payment have been received. If you have paid by card or PayPal, you do not need to inform us, as the payment is immediately reflected in our systems.
4. RESERVATION CONFIRMATION: Once the reservation form and the corresponding payment of €100/person as a reservation fee have been received, we will send you the communication with the formal reservation confirmation. This deposit will be deducted from the final price of the trip.
5. PAYMENT OF REMAINING AMOUNTS: The rest of the payment must be made 30 days before the start of the trip. We will contact you to proceed with the payment of the remaining amount for the trip. You can book a trip with less than 30 days’ notice, in which case the full amount of the requested trip must be paid.
The pending amounts can be paid at no cost by bank transfer or credit card. If you wish to pay via PayPal, it will involve a cost of 2% on the pending amount to be paid.
INCLUDED AND OPTIONAL SERVICES: The included and optional services are those specified in the travel technical sheet provided after the final payment of the trip.
*PERSONAL DATA
The client is obliged to provide the personal data required by the agency to process the reservation correctly. The Agency is not responsible if the data provided by the client is incorrect.
THE RESERVATION AND CONTRACTING OF THIS TRIP BOOKED BY THE CLIENT IMPLIES FULL ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS OF CONTRACTING.
These general conditions will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (BOE 287 of November 30, 2007), and other applicable provisions.
The contractual relationship between the organizing Agency and the client is governed by these general conditions and by the travel documentation provided, which details its final content.
Upon receiving the travel documentation, the client is obliged to review it, and any questions regarding it must be notified to the organizing Agency before the trip begins.
ORGANIZATION
The technical organization of the trips included in this program has been carried out by VIAJES MUNDIPLUS, S.L. CIF: B-86520665 with its registered office at Calle Juan Duque 42, 3ºB Esc Drcha – Madrid, and duly registered with the General Directorate of Tourism of the Community of Madrid, with license title CICMA Nº 2620.
STEPS TO FORMALIZE THE RESERVATION
1. RESERVATION AND MANAGEMENT: Fill out and send the reservation form available on each of our routes to the Camino de Santiago.
2. RESERVATION PAYMENT: Make the deposit payment of €100/person to formalize the reservation.
Payment Method: Bank Transfer
Account Holder: VIAJES MUNDIPLUS SL
Bank: BBVA
Account Number: ES5001822656850201552769
For international transfers: please note that your bank may charge a fee according to the terms you have with them.
You can also pay by debit or credit card or PayPal. The reservation form will indicate how to proceed. For payments made from a country with a currency other than the Euro (which is the currency we operate in on our website), your bank will charge you with the conversion to the currency of your country according to the exchange rate that applies that day for the Euro against your country’s currency. These transactions usually carry a small internal commission from your bank for the transaction, just as international transfers do. Additionally, PayPal, which is the payment gateway we use for card payments, also applies a small commission for the currency conversion transaction.
If you cancel the trip in advance, we will refund the appropriate amount, but we cannot refund the commissions applied by PayPal or your bank for the transaction.
3. COMMUNICATION: If you have paid by bank transfer, send an email to [email protected] informing us of the payment. The reservation will not be considered firm until the registration form and the confirmation email of the reservation payment have been received. If you have paid by card or PayPal, you do not need to inform us, as the payment is immediately reflected in our systems.
4. RESERVATION CONFIRMATION: Once the reservation form and the corresponding payment of €100/person as a reservation fee have been received, we will send you the communication with the formal reservation confirmation. This deposit will be deducted from the final price of the trip.
5. PAYMENT OF REMAINING AMOUNTS: The rest of the payment must be made 45 days before the start of the trip. We will contact you to proceed with the payment of the remaining amount for the trip. You can book a trip with less than 45 days’ notice, in which case the full amount of the requested trip must be paid.
INCLUDED AND OPTIONAL SERVICES: The included and optional services are those specified in the travel technical sheet provided after the final payment of the trip.
*PERSONAL DATA
The client is obliged to provide the personal data required by the agency to process the reservation correctly. The Agency is not responsible if the data provided by the client is incorrect.
All cancellations made by the client must be notified in writing to the email: [email protected]. At any time, the consumer and user can withdraw from the requested services, having the right to a refund of the amounts paid, but must compensate the Agency in the amounts indicated below:
I. They will pay the Management Fees (Deposit €100/person), NON-REFUNDABLE, unless the cancellation is notified more than 10 calendar days in advance of the start of the Tour.
II. They will pay the Cancellation Fees, if any.
III. They will pay the Penalty Fees:
– If the cancellation occurs between days 3 and 10 before the start of the trip: 15% of the amount, once the €100/person deposit has been deducted.
– If the cancellation occurs within 48 hours prior to the start of the trip: 25% of the amount, once the €100/person deposit has been deducted.
– Failure to show up or attend without prior cancellation will result in the loss of 100% of the amount.
Once the trip has begun, the suspension, modification, interruption of services, or voluntary withdrawal by a client for personal reasons or any other reason will not entitle them to a refund of the contracted and unused services.
If the Agency is forced to cancel any of its programs for reasons not attributable to the client, it will compensate the client for the full amounts paid for the Program. The Agency will not be obligated to compensate the client when the cancellation of the Program is due to force majeure or sufficient cause. The latter refers to circumstances beyond the control of those invoking them, abnormal, whose consequences could not have been avoided despite having acted with due diligence.
DOCUMENTATION
All persons registered for the trip are responsible for having the necessary documentation for the country being visited (ID card, passport, visas, health measures, etc.). Regarding inquiries, the Agency acts as an informant, but it is the client’s responsibility to confirm them with the competent authorities. In the event that the client is forced to cancel or abandon the trip due to lack or incorrectness of the necessary documentation, the Agency will apply the conditions stated in the cancellation policy.
MODIFICATION OF THE RESERVATION
The trip date cannot be modified less than 10 days before the start of the route. It will be considered a trip cancellation, with the corresponding costs (Cancellation Policy). Subsequently, if the client wishes, they can make a new reservation.
TRANSFER OF THE RESERVATION
The main contractor or the beneficiary may freely transfer their reservation to a person who meets all the required conditions, notifying it in writing at least 48 hours before the start of the trip. The person transferring their reservation and the transferee will be jointly liable to the Agency for the payment of the balance of the price, as well as any additional justified expenses that the transfer may have caused.
MODIFICATION OF THE CONTRACT
If before the start of the trip, the organizer is forced to significantly modify the essential elements of the trip, they must notify the consumer and user, so that they can choose between canceling the contract or accepting the modifications to the initially contracted trip. The consumer and user must communicate their decision to the Agency within three days of being notified of such an eventuality. If the consumer and user do not notify their decision within the indicated terms, it will be understood that they opt for the cancellation of the contract without any penalty.
The Agency has a mandatory civil liability insurance as required by law. Similarly, all our trips include travel assistance insurance unless the client expressly requests not to contract it.
* Cancellation insurance is an optional service that the client can contract if desired when formalizing the trip.
All cancellations made by the client must be notified in writing to the email: [email protected]. At any time, the consumer and user can withdraw from the requested services, having the right to a refund of the amounts paid, but must compensate the Agency in the amounts indicated below:
I. The client will pay the Management Fees (Deposit €100/person), NON-REFUNDABLE, unless the cancellation is notified more than 30 calendar days in advance of the start of the Tour.
II. The client will pay the Cancellation Fees, if any.
III. The client will pay the Penalty Fees:
– If the cancellation occurs more than 20 and less than 30 days before the start of the trip: 20% of the amount, once the €100/person deposit has been deducted.
– If the cancellation occurs more than 15 and less than 20 days before the start of the trip: 30% of the amount, once the €100/person deposit has been deducted.
– If the cancellation occurs more than 10 and less than 15 days before the start of the trip: 50% of the amount, once the €100/person deposit has been deducted.
– If the cancellation occurs between 3 and 10 days before the start of the trip: 100% of the total trip amount.
Once the trip has begun, the suspension, modification, interruption of services, or voluntary withdrawal by a client for personal reasons or any other reason will not entitle them to a refund of the contracted and unused services.
If the Agency is forced to cancel any of its programs for reasons not attributable to the client, it will compensate the client for the full amounts paid for the Program. The Agency will not be obligated to compensate the client when the cancellation of the Program is due to force majeure or sufficient cause. The latter refers to circumstances beyond the control of those invoking them, abnormal, whose consequences could not have been avoided despite having acted with due diligence.
DOCUMENTATION
All persons registered for the trip are responsible for having the necessary documentation for the country being visited (ID card, passport, visas, health measures, etc.). Regarding inquiries, the Agency acts as an informant, but it is the client’s responsibility to confirm them with the competent authorities. In the event that the client is forced to cancel or abandon the trip due to lack or incorrectness of the necessary documentation, the Agency will apply the conditions stated in the cancellation policy.
MODIFICATION OF THE RESERVATION
Once the client has formalized the reservation and paid all the corresponding payments (100% of the trip)
– The requested trip date cannot be modified. It will be considered a trip cancellation, with the corresponding costs derived from it. Subsequently, if the client wishes, they can make a new reservation.
TRANSFER OF THE RESERVATION
The main contractor or the beneficiary may freely transfer their reservation to a person who meets all the required conditions, notifying it in writing at least 48 hours before the start of the trip. The person transferring their reservation and the transferee will be jointly liable to the Agency for the payment of the balance of the price, as well as any additional justified expenses that the transfer may have caused.
MODIFICATION OF THE CONTRACT
If before the start of the trip, the organizer is forced to significantly modify the essential elements of the trip, they must notify the consumer and user so that they can choose between canceling the contract or accepting the modifications to the initially contracted trip. The consumer and user must communicate their decision to the Agency within three days of being notified of such an eventuality. If the consumer and user do not notify their decision within the indicated terms, it will be understood that they opt for the cancellation of the contract without any penalty.
The Agency has a mandatory civil liability insurance as required by law. Similarly, all our trips include travel assistance insurance unless the client expressly requests not to contract it.
* Cancellation insurance is an optional service that the client can contract if desired when formalizing the trip.
