THE RESERVATION AND BOOKING OF THE TRIP RESERVED BY THE CLIENT IMPLIES THE FULL ACCEPTANCE OF THESE GENERAL BOOKING CONDITIONS.
These general conditions shall be governed by Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (BOE 287 of November 30, 2007), and other applicable regulations.
The contractual relationship between the organizing Agency and the client is governed by these general conditions and the travel documentation provided, which details its final content.
Once the travel documentation is received, the client is obliged to verify it, and any questions regarding it must be notified to the organizing Agency before the start of the trip.
ORGANIZATION
The technical organization of the trips included in this program has been carried out by VIAJES MUNDIPLUS, S.L. CIF: B-86520665, with its registered office at Calle Juan Duque 42, 3ºB Esc Drcha – Madrid, and duly registered with the Directorate General of Tourism of the Community of Madrid, with license number CICMA No. 2620.
STEPS TO FOLLOW TO FORMALIZE THE RESERVATION
1. RESERVATION AND MANAGEMENT: Fill out and submit the reservation form available on each of our routes to the Camino de Santiago
2. RESERVATION PAYMENT: Make the payment of the 100€/person deposit to formalize the reservation.
Payment Method: Bank Transfer
Account Holder: VIAJES MUNDIPLUS SL
Bank: BBVA
Account number: ES5001822656850201552769
For international transfers: note that your bank may charge you a fee depending on the conditions it has with you.
You can also pay via Debit or Credit Card or Paypal, and the reservation form will guide you on how to proceed. If the payment is made from a country with a currency different from the Euro (which is the currency used on our website), your bank will charge you according to the conversion rate of the Euro to your country’s currency on the day of the transaction. These processes usually involve a small internal commission by your bank for the service, similar to international transfers. Also, Paypal, the payment gateway we use for card payments, will apply a small commission for currency conversion processing.
If you cancel the trip in advance, we will refund the corresponding amount, but we cannot refund the commissions applied by Paypal or your bank for the transaction.
3. COMMUNICATION: If you paid via bank transfer, send an email to [email protected] informing us of the payment. The reservation will not be considered final until the registration form and the payment confirmation email are received. If you paid with a card or Paypal, there is no need to inform us, as the payment will be immediately reflected in our systems.
4. RESERVATION CONFIRMATION: Once we receive the reservation form and the corresponding payment of 100€/person for the reservation, we will send you the confirmation of the formal reservation. This deposit will be deducted from the final price of the trip.
5. PAYMENT OF REMAINING AMOUNTS: The remaining balance must be paid 30 days before the start of the trip. We will contact you to proceed with the payment of the remaining amount of the trip. A trip can be booked with less than 30 days’ notice, in which case the full amount of the trip must be paid.
INCLUDED AND OPTIONAL SERVICES: The included and optional services are specified in the travel technical sheet provided to you after the final payment of the trip.
*PERSONAL DATA
The client is obliged to provide the personal data requested by the agency in order to process the reservation correctly. The Agency is not responsible if the data provided by the client is incorrect.
THE RESERVATION AND BOOKING OF THE TRIP RESERVED BY THE CLIENT IMPLIES THE FULL ACCEPTANCE OF THESE GENERAL BOOKING CONDITIONS.
These general conditions shall be governed by Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (BOE 287 of November 30, 2007), and other applicable regulations.
The contractual relationship between the organizing Agency and the client is governed by these general conditions and the travel documentation provided, which details its final content.
Once the travel documentation is received, the client is obliged to verify it, and any questions regarding it must be notified to the organizing Agency before the start of the trip.
ORGANIZATION
The technical organization of the trips included in this program has been carried out by VIAJES MUNDIPLUS, S.L. CIF: B-86520665, with its registered office at Calle Juan Duque 42, 3ºB Esc Drcha – Madrid, and duly registered with the Directorate General of Tourism of the Community of Madrid, with license number CICMA No. 2620.
STEPS TO FOLLOW TO FORMALIZE THE RESERVATION
1. RESERVATION AND MANAGEMENT: Fill out and submit the reservation form available on each of our routes to the Camino de Santiago
2. RESERVATION PAYMENT: Make the payment of the 100€/person deposit to formalize the reservation.
Payment Method: Bank Transfer
Account Holder: VIAJES MUNDIPLUS SL
Bank: BBVA
Account number: ES5001822656850201552769
For international transfers: note that your bank may charge you a fee depending on the conditions it has with you.
You can also pay via Debit or Credit Card or Paypal, and the reservation form will guide you on how to proceed. If the payment is made from a country with a currency different from the Euro (which is the currency used on our website), your bank will charge you according to the conversion rate of the Euro to your country’s currency on the day of the transaction. These processes usually involve a small internal commission by your bank for the service, similar to international transfers. Also, Paypal, the payment gateway we use for card payments, will apply a small commission for currency conversion processing.
If you cancel the trip in advance, we will refund the corresponding amount, but we cannot refund the commissions applied by Paypal or your bank for the transaction.
3. COMMUNICATION: If you paid via bank transfer, send an email to [email protected] informing us of the payment. The reservation will not be considered final until the registration form and the payment confirmation email are received. If you paid with a card or Paypal, there is no need to inform us, as the payment will be immediately reflected in our systems.
4. RESERVATION CONFIRMATION: Once we receive the reservation form and the corresponding payment of 100€/person for the reservation, we will send you the confirmation of the formal reservation. This deposit will be deducted from the final price of the trip.
5. PAYMENT OF REMAINING AMOUNTS: The remaining balance must be paid 45 days before the start of the trip. We will contact you to proceed with the payment of the remaining amount of the trip. A trip can be booked with less than 45 days’ notice, in which case the full amount of the trip must be paid.
INCLUDED AND OPTIONAL SERVICES: The included and optional services are specified in the travel technical sheet provided to you after the final payment of the trip.
*PERSONAL DATA
The client is obliged to provide the personal data requested by the agency in order to process the reservation correctly. The Agency is not responsible if the data provided by the client is incorrect.
Any cancellation made by the client must be notified in writing to the email: [email protected]. At all times, the consumer and user may withdraw from the requested services, having the right to a refund of the amounts they have paid, but they must compensate the Agency with the amounts indicated below:
I. The client will pay the Management Fees (Deposit of 100€/person), NON-REFUNDABLE, unless the cancellation is notified more than 10 calendar days before the start of the Tour.
II. The client will pay the Cancellation Fees, if applicable.
III. The client will pay the Penalty Fees:
– If the cancellation occurs between 3 and 10 days before the start of the trip: 15% of the amount, after deducting the deposit of 100€/person.
– If the cancellation occurs within 48 hours before the start of the trip: 25% of the amount, after deducting the deposit of 100€/person.
– No-show or failure to attend without prior cancellation will result in a loss of 100% of the amount.
Once the trip has started, suspension, modification, interruption of services, or voluntary withdrawal by the client for personal reasons or any other reason will not entitle the client to a refund of the contracted but unused services.
If the Agency is forced to cancel any of its programs for reasons not attributable to the client, it will refund the total amount the client has paid for the program. The Agency will not be required to compensate the client if the program cancellation is due to force majeure or sufficient cause. Force majeure is understood as circumstances beyond the control of the party invoking it, which are abnormal and whose consequences could not have been avoided despite acting with due diligence.
DOCUMENTATION
All persons registered for the trip are responsible for having the necessary documentation for the country being visited (ID, passport, visas, health requirements, etc.). The Agency acts as an informant, but it is the client’s responsibility to confirm the requirements with the relevant authorities. If the client is forced to cancel or abandon the trip due to a lack of or incorrect documentation, the Agency will apply the conditions stated in the cancellation policy.
MODIFICATION OF THE RESERVATION
The trip date cannot be modified less than 10 days before the start of the route. It will be considered a cancellation of the trip, with the corresponding charges (Cancellation Policy). If the client wishes, they may make a new reservation afterward.
TRANSFER OF THE RESERVATION
The main contractor or the beneficiary may transfer their reservation free of charge to a person who meets all the required conditions, by notifying in writing at least 48 hours before the start date of the trip. The person transferring the reservation and the transferee will be jointly responsible to the Agency for the payment of the remaining balance of the price, as well as any additional justified costs that may have been caused by such transfer.
MODIFICATION OF THE CONTRACT
If, before the trip departs, the organizer is forced to make significant changes to the essential elements of the trip, they must notify the consumer and user, so that they can choose between terminating the contract or accepting the modifications to the originally contracted trip. The consumer and user must communicate their decision to the Agency within three days after being notified of such eventuality. If the consumer and user do not notify their decision within the indicated time, it will be understood that they choose to terminate the contract without penalty.
The Agency has mandatory civil liability insurance as required by law. Likewise, all our trips include Travel Assistance Insurance, unless the client expressly requests not to contract it.
* Cancellation Insurance is an optional service that the client may choose to contract when formalizing the trip.
Any cancellation made by the client must be notified in writing to the email: [email protected]. At all times, the consumer and user may withdraw from the requested services, having the right to a refund of the amounts they have paid, but they must compensate the Agency with the amounts indicated below:
I. The client will pay the Management Fees (Deposit of 100€/person), NON-REFUNDABLE, unless the cancellation is notifiedmore than 30 calendar days in advance of the start of the Tour.
II. The client will pay the Cancellation Fees, if applicable.
III. The client will pay the Penalty Fees:
– If the cancellation occurs more than 20 but less than 30 days before the start of the trip: 20% of the amount, after deducting the deposit of 100€/person.
– If the cancellation occurs more than 15 but less than 20 days before the start of the trip: 30% of the amount, after deducting the deposit of 100€/person.
– If the cancellation occurs more than 10 but less than 15 days before the start of the trip: 50% of the amount, after deducting the deposit of 100€/person.
– If the cancellation occurs between 3 and 10 days before the start of the trip: 100% of the total trip amount.
Once the trip has started, suspension, modification, interruption of services, or voluntary withdrawal by the client for personal reasons or any other reason will not entitle the client to a refund of the contracted but unused services.
If the Agency is forced to cancel any of its programs for reasons not attributable to the client, it will refund the total amount the client has paid for the program. The Agency will not be required to compensate the client if the program cancellation is due to force majeure or sufficient cause. Force majeure is understood as circumstances beyond the control of the party invoking it, which are abnormal and whose consequences could not have been avoided despite acting with due diligence.
DOCUMENTATION
All persons registered for the trip are responsible for having the necessary documentation for the country being visited (ID, passport, visas, health requirements, etc.). The Agency acts as an informant, but it is the client’s responsibility to confirm the requirements with the relevant authorities. If the client is forced to cancel or abandon the trip due to a lack of or incorrect documentation, the Agency will apply the conditions stated in the cancellation policy.
MODIFICATION OF THE RESERVATION
Once the client has formalized the reservation and paid all the corresponding amounts (100% of the trip)
– The requested trip date cannot be modified. It will be considered a cancellation of the trip, with the corresponding charges resulting from this. If desired, the client may make a new reservation later.
TRANSFER OF THE RESERVATION
The main contractor or the beneficiary may transfer their reservation free of charge to a person who meets all the required conditions, by notifying in writing at least 48 hours before the start date of the trip. The person transferring the reservation and the transferee will be jointly responsible to the Agency for the payment of the remaining balance of the price, as well as any additional justified costs that may have been caused by such transfer.
MODIFICATION OF THE CONTRACT
If, before the trip departs, the organizer is forced to make significant changes to the essential elements of the trip, they must notify the consumer and user, so that they can choose between terminating the contract or accepting the modifications to the originally contracted trip. The consumer and user must communicate their decision to the Agency within three days after being notified of such eventuality. If the consumer and user do not notify their decision within the indicated time, it will be understood that they choose to terminate the contract without penalty.
The Agency has mandatory civil liability insurance as required by law. Likewise, all our trips include Travel Assistance Insurance, unless the client expressly requests not to contract it.
* Cancellation Insurance is an optional service that the client may choose to contract when formalizing the trip.
